How can we help?


How we Work

Why should I buy from Designer Home Spas?

We cater to a very specific group of people that care about 3 things:

1. Having the absolute highest-end spa products the market has to offer from a design, quality, and technology perspective.

2. Getting products delivered and installed in a way that feels frictionless, easy, and painless. Our distribution network allows us to do every part of the process for you so that you won't have to lift a finger. We go above and beyond to make things happen for our customers in ways traditional retailers wouldn't dream of doing.

3. Having a kind, intelligent, and reliable customer support team that truly cares for you and your experience. Our team is always a call or text away and we seek out customer interactions rather than avoid them.

In a day and age where almost every business in America is trying to automate customer support or make it impossible to get help, we are bucking the trend by offering concierge like service that makes buying from us memorable.

How long will it take to get my product?

Lead times will depend heavily on the product purchased. Here are some quick estimates:

  • Spas (in stock): 2-3 weeks
  • Spas (out of stock): 12-15 weeks
  • Saunas (in stock): 4-5 weeks
  • Saunas (out of stock): 10 weeks
  • Cold Plunges: 6-8 weeks
  • Fire Pits - 6-8 weeks

If we have available inventory, we are able to ship anywhere in the united states within 6-10 business days.

We pride ourselves on our communication so if you want order updates at any moment, we are just an email, text, or phone call away.

You can read our full shipping policy here.

Do you offer any financing options?

We know that giving customers various ways to pay is very important. As a result, we not only accept all types of online payments but also accept ACH and wire transfers.

If you'd like to pay via ACH or wire, simply email us at: for an invoice and payment instructions.

We also offer financing solutions like Affirm to customers who purchase products up to $30,000.

In that situation, Affirm will allow customers to put $5,000 down and finance the remaining $25,000 over a payment schedule.

What is the return policy?

We accept returns based on a specific set of circumstances. We strongly recommend that all customers carefully read our return policy before placing an order with us!

What is the warranty on your products?

As a customer, you will also be assigned a service representative that will be available to troubleshoot small issues you have with your spa remotely and also come on-site to repair your spa whenever necessary.

The warranty on our products depends on the product and the brand. Here's some quick information on a few:


  • 6-year structural warranty
  • 2-year warranty on consumables like heater, pump, blower, etc.


  • 2-year warranty

Cold Plunges

  • 3 year warranty covering manufacturing defects and malfunction


Do you ever run discounts or special offers?

The short answer is yes. Like any business, we offer special sales periodically throughout the year. You can get these by subscribing to our email or SMS campaigns.

If there are no existing special offers being run but you are incredibly interested in buying one of our spas, call us at (305)-701-4029 to ask about any special offers that may be offered to you.

We are a kind group of human beings who are not driven by greed. We will try our best to get you your dream spa products at a price that you are happy about.


How are your products delivered?


  • Standard shipping for our spas is curbside delivery to the front of your home. We also offer full white glove delivery to the exact spot you want your spa installed. Our spas come in 1-2 pieces and typically require light assembly of the cabinet / panels across the 4 sides.


  • All of our saunas except the ones mentioned below ship fully assembled and require a crane to be present to safely offloaded at arrival.
  • The Denali, Cascade, and Mira saunas will be shipped and dropped off curbside.


  • The Firepits arrive via air freight and will be left on your home's curbside. They require light assembly before proper usage and are shipped with instructions of how to do so.

Cold Plunges

  • Our Cold Plunges are delivered to you with white glove delivery services to the exact spot you would like to have them in your home.
Does Designer Home Spas handle installation?

Absolutely! We have installers for our products across the country in every key market in the United States.

We have 50 active installers across America to support any customer that needs a hand.

How can I prepare for my product's installation?

For all information regarding installation, please read our delivery and installation guide that covers everything you need to think about before having our spas installed.

You can also download a copy of our Installation Manual for spas products.

Do I need a level surface to install my spa prodcuts?

It is very important to ensure the surface a hot tub, sauna, or cold plunge is installed in is level. The surface being leveled impacts your product's longevity, the health of it's frame, and even the whether the water level within the product is consistent.

Can I install your products outdoors?

All of our products been designed for both inside and outside installation.

Do you guys do electrical installations?

We often recommend licensed electricians that can come to your home and handle the entire electrical installation end to end. In the event that we do not have someone, we are more than happy to help you find the right person for a reasonable price.

However, we do not include electrical work in our professional installation because every house has different requirements and safety concerns so we find it is best that customers handle this step themselves or directly with the professional handling the work.

What are the electrical requirements for your spas?

We recommend that the electrical setup for the equipment should be a 220/240 volt 60hz connection with a capacity of 50-60 Amps.

The connection should be single-phase (monophase) with two poles and include a Ground Fault Circuit Interrupter (GFCI) for safety.

What are the electrical requirements for saunas?

If you are not a licensed electrician who knows how to do wiring according to local electrical codes, please hire one. He or she will have to hard-wire the heater to an electrical source.

It will require 240v power. The 4.5kw and 6.0kw heaters require a 30 amp breaker and 8/2 wire (for runs up to 90' from the breaker box use 10/2 wire), and anything beyond in kW's requires a 40-50 amp breaker and 8/2 wire.

I need a crane for my delivery. How should I approach that?

The use of cranes for a hot tub or sauna installation are quite common. As a result, we have actually helped customers get the best quotes in their area for such jobs on various occasions.

We have done crane work in Boston, New York, and Miami. We are happy to walk you through the process and find someone who will delivery at a reasonable price. At Designer Home Spas, we pride ourselves on going the extra mile to remove any and all inconveniences for our customers.


What are the health benefits of using a sauna?
  1. Improved cardiovascular health
  2. Lower risk of dementia and Alzheimer’s disease
  3. Improvements in pain and range of motion in people with rheumatoid arthritis 
  4. Decreased chronic pain for people with conditions like low back pain
  5. Improvement in depression symptoms
  6. Reduced inflammation and decreased cortisol (stress hormone) levels
  7. Excretion of toxins and heavy metals via sweat
  8. Reduced risk of stroke
  9. Fewer colds and viral illnesses 
What time of day should I use my sauna?

The answer to this question depends on what you are using the sauna to achieve. Here's a rule of thumb:

  • Morning Sauna For More Mental Focus and Clarity Throughout the Day
  • Post Workout Sauna For Muscle Recovery
  • Evening Sauna For Better Sleep

How long should I use the sauna for?

For beginners, a session of 10-15 minutes is recommended. As you get more accustomed to the heat, you can gradually increase this time up to 20-30 minutes.

However, it's important to listen to your body and leave the sauna if you start feeling dizzy or uncomfortable.

How often should I use a sauna?

The frequency of sauna use depends on individual health and comfort levels. Some people may enjoy a daily sauna session, while others may prefer 2-3 times a week.

It's important to listen to your body and not to stay in the sauna if you start feeling uncomfortable. Always hydrate before and after your sauna session.

How long do the saunas take to heat up & what is the max temperature?

Typically, our saunas will heat to 165°F in 30–40 minutes and to 185° in less than 60.

Our heaters offer a standard heat up time of 45-60 minutes and will reach 170°-185°F+.

What is the max temperature?

The max temperature of our saunas is 195°F.

What is the difference between a traditional sauna and an infrared sauna?

Traditional saunas heat the air, which in turn heats your body.

Infrared saunas, on the other hand, use infrared lamps to heat your body directly. This allows them to operate at lower temperatures.

Some people find infrared saunas more comfortable, while others prefer the intense heat of a traditional sauna.

How do I maintain my sauna?

Regular cleaning is important to maintain the hygiene and longevity of your sauna.

After each use, wipe down the benches and leave the door open to allow the sauna to dry completely.

Use mild soap and water to clean the benches and floor. Avoid using harsh chemicals as they can damage the wood and create unpleasant odors.

For infrared saunas, clean the heaters with a damp cloth and make sure to keep them free of dust.

What type of wood is best for a sauna?

Cedar, hemlock, and spruce are commonly used in sauna construction due to their durability, resistance to decay, and pleasant aroma.

Cedar is often considered the premium choice due to its natural antifungal and antibacterial properties.

What size heater do I need for my sauna?

In order to determine what heater size is the appropriate one. One needs to calculate the cubic feet size of the sauna room. In order to do so, multiply the (length X height X Width) Once you have the total cubic feet amount. You will add 1KW for each 50 cubic feet of space.

For example if you have a 150 cubic feet room size, the appropriate heater to choose would be a 3KW. Choosing the right heater Kilowattage will ensure an appropriate amount of heat will be generated, distributed and conserved throughout the sauna room.

Cold Plunges

How often should you take an ice bath?

We believe a regular practice has the most benefits. Once per day is ideal, but like working out, even 3-5 times per week can have a beneficial impact on your health.

How cold do they get?

The Morozko Forge is the only cold plunge that makes it's own ice and can reach 32 degrees Fahrenheit

What is the difference between the two Forge models?

Our regular Forge model is designed for personal use that can support up to 12 plunges a day and comes with a 3 year cover to cover warranty.

Our Pro model is designed for high volume or commercial use, supporting around 40 plunges a day and comes with a 5 year cover to cover warranty. Our Pro model also comes with 6 spots for the online Morozko Method Certification Program, as well as guaranteed service within 72 hours by Morozko technicians.

What is ozone generation filtration?

The most powerful and safe disinfecting agent available for water treatment systems is ozone -- more powerful than chlorine and bromine, and safer because it consists only of pure oxygen.

In short, ozone is terrific for cleaning water, which is why it is used in the most advanced drinking water treatment plants in the world. You can read more about Ozone here.

What maintenance does it need?

The Morozko's filtered models use Ozone Generation to keep your water crystal clear without the need for harsh chemicals like chlorine. Check out more about Ozone here.

​If your Morozko Ice Bath has an inlet strainer, you will clean it similar to the way you clean your dryer lint filter after a load of laundry. It will collect towel and clothing lint, hair and other debris. Here is an instructional video for how.

Our Morozko Ice Bath will maintain clear, clean water for months (if not years, depending on usage) between filter changes. We recommend the Hayward C225 replacement cartridge when it is time to change your filter. You can also easily remove your filter cartridge to clean it by hosing it off with your garden hose shown here.

Check out their YouTube for more information on cleaning and maintaining your Morozko Ice Bath with an Inlet Stainer here and without an Inlet Strainer here.

How much power does the Forge use?

The Forge uses about 650W, which is less than a small hair dryer (800W).

It runs on a standard three-pronged 110v power cord, no need for additional wiring or dedicated circuit.

Like your home refrigerator, most of the power goes to run the compressor that pumps the refrigerant. Some power runs the fans that cool the hot side coils, and on filtered models a small amount goes to run the filter pump and generate ozone.

How do you drain it and how often?

All Forges comes with a detachable hose that can be used as a vacuum, or as a discharge hose, depending on the port to which you plug it.

The hose attaches right into your regular garden hose, so you can use the Forge pump to discharge to a household drain, or outdoors.

Our Forges only need the water changed if there is unexpected contamination.

Here's a step-by-step video of the process.

Can I keep my forge indoors?

It is designed for indoor or outdoor use. If you live in a snowy climate, you will leave your filtration on 24/7 to keep the water moving and avoid freezing. We use a marine grade spar urethane to protect your Forge in any environment.

Do I need to un-plug it in order to use it?

Leave it plugged in! The GFCI protection ensures that you won't experience stray electrical currents escaping from the Forge electrical system -- even if you spill a little water.

GFCI is the same protection that modern homes use in kitchens and bathrooms to prevent electrical injury in places that might get wet.

This ensures your safety in your Forge whether it is on or off.

Hot Tub Maintenance

How do I empty my hot tub?

Insert video

How and when should I clean the filter?

The filter should be cleaned periodically. Simply clean it with a pressure hose. Make sure all impurities disappear, then reinstall the filter. It is recommended to change the filter every 4 months.

Can the hot tub water freeze?

If the temperature sensors detect a fall to below 6.7°C, the
resistor and the filtration pump will automatically switch on to prevent freezing of the
water and the damage this could cause to your hot tub.

The unit and pump will remain on for 4 minutes after the temperature
rises above 7.2ºC.
In colder climates an additional temperature sensor can be added as a precaution,
to prevent freezing not detected by the standard sensors.

How should I maintain my spa water?

Aquavia Spa recommends the use of its water disinfection products. They will help you maintain an adequate pH level as well as correct disinfection.

All chemical products: Bromine in tablet form, Algaecides, Anti-calcareous and pH reducer, must be added to a floating dispenser (not supplied), with the massage pump on
for at least ten minutes.

pH recommendation

A pH index of between 7.2 and 7.6 is recommended.

The pH level measures the acidity and alkalinity: Values above 7 are alkali and below 7, are acid.

Check the pH of the Spa water daily using the pH test set. (not supplied).

If the pH is above the indexes, use pH MINOR SPA. Wait for two hours and re-do the pH test.

If the pH is below indexes, use pH MAJOR SPA. Wait for two hours and re-do the pH test.

When the pH index has been adjusted to the values indicated above, proceed to the next

It is very important to maintain the correct pH level both for the disinfectant to work properly and to prevent corrosion or deposits on the Spa. Any damage caused by an inadequate pH level is not covered by your Spa warranty

How can I clean the surface of the hot tub?

• Use common general purpose cleaners. For normal care and cleaning, use a soft cloth or sponge with a little soap and water. Rinse well and dry with a clean dry cloth. If you are using a household cleaner, make sure it is recommended for acrylic surfaces by the manufacturer.

• Never use abrasive cleaners.

• Do not allow the acrylic surface to come into contact with ketones or esters such as acetone, acetates (such as nail varnish remover, nail varnish or dry cleaning substances) or any organic solvent with chlorine, varnishes, gasoline, aromatic solvents, etc.

• Remove dust, stains and dry dirt with a soft damp cloth.

• Clean grease, oil, paint and ink stains with isopropyl alcohol and dry with a clean, dry cloth.

• Avoid using razors or any other type of sharp instrument that could scratch the surface. Small scratches can be removed by applying a thin layer of car
varnish and polishing lightly with a clean cloth. Once a week, clean the hot tub area that is not under water with a quality polish
for hot tubs.

I will not be using the hot tub for a long time. What should I do?

If you do not use the hot tub during the winter or for very long periods, you must perform the following operations:

• Disconnect the electrical equipment, differential switch in OFF position.

• Locate the drain valve and turn the red lever on the valve to the OPEN position. In this way, the hot tub will empty due to gravity through the main drain.

• Leave the drain valve open.

• Remove the filter cartridge(s) from the filter (see filter maintenance section) and store in a dry place.

• Clean and dry the hot tub.

• Cover the hot tub.

How should I maintaining the lights of my spa?

Replacing the lamp is the only required maintenance on the spotlight. To replace the lamp, follow these steps:

• Dismantle the wooden side panel where the spotlight is installed using a medium-sized stecker screwdriver.

• To replace the lamp, turn the lamp-holder bushing counter-clockwise and lift it from its position.

• Once the faulty lamp has been replaced, place the lamp-holder back in position and reassemble the wooden side panel of the Spa.

If you have any doubt about the explanation of this operation, contact your authorized dealer or authorized technical service.

How can I maintain the pre-filter of the pump?

It is recommended to periodically check the condition of the pre-filter of the pump to avoid it from blocking. If debris has accumulated, the pre-filter should be opened and cleaned.

Follow these steps to clean the pre-filter:

1. Turn off the Filtering Pump by placing the selector in the OFF position.

2. Close the valve of the filtering circuit that connects the pump to the Spa.

3. Using the key supplied with the equipment, turn the upper cover of the pre-filter counter-clockwise until it becomes loose. Remove the basket of the pre-filter to clean it.

4. Put the basket back into place. Place the joint of the cover to close it using the key.

5. Open the filtering circuit valve.

How should I maintain the spa filter?

1. Disconnect the electrical equipment. Differential in OFF position.

2. Unscrew the top of the filter.

3. Remove the cartridge.

4. Clean the cartridge with water at low pressure.

What are the effects of low pH?

- The disinfectant will quickly dissipate.

- The equipment of the Spa become rusty.

- The water can start causing skin irritations to bathers.

What are the effects of a very high pH level?

- The disinfectant is less effective.

- Scale may appear on the acrylic and equipment.

- The water may become cloudy.

- The filter cartridge can become blocked.

How can I disinfect my spa's water?

Disinfection of the water is of utmost importance in order to destroy algae, bacteria and organisms that could develop in the water. However, excessive disinfection could cause
skin and eye irritation.

BROMIDE TABLETS are a suitable disinfectant for the Spa water. This product is placed in the pre-filter and gradually dissolves.

Check the residual bromide level daily using the Br analyzer set. The recommended level of residual bromide is between 2.2 and 3.3 ppm.